Refund Policy
Last Updated: July 10, 2026
Customer satisfaction is important to us. Please read our refund policy carefully before placing your order.
Custom Products
Because our whitening trays and retainers are custom-made specifically for each customer, completed custom products are generally non-refundable.
Before Production
Orders may be canceled for a full refund before production begins.
Once manufacturing has started, cancellation may no longer be possible.
Damaged or Incorrect Orders
If you receive:
A damaged product
An incorrect product
A manufacturing defect
Please contact us within 30 days of delivery with photos of the issue.
After review, we may:
Replace the product
Repair the product where appropriate
Issue a refund if a replacement cannot be provided
Impression Issues
If impressions cannot be used for manufacturing due to quality issues, we may request new impressions before production continues.
Lost Packages
If your shipment is lost during transit, please contact us. We will work with the shipping carrier to resolve the issue and determine the appropriate replacement or refund.
Refund Processing
Approved refunds will be issued to the original payment method.
Processing times may vary depending on your payment provider.
Contact
For refund requests or order issues, please contact our customer support team with your order number and details.